Tag Archives: Customer choice

Lack of choice in shops stops British consumers buying British

If retailers only stock foreign made items, then mostly consumers will only buy foreign made items.  Most will I guess not be willing to go to the trouble of shopping elsewhere, such as on the internet, to buy British.  Let me give you some examples:

  • I popped into Tesco in Yiewsley to buy a bar of soap – not one single bar of soap for sale in Tesco was made in the UK.
  • I looked at road atlases of Great Britain and Northern Ireland in a service station in Witney – they were all printed and bound abroad – I could not buy a British made Britain road atlas if I wanted at this garage.
  • Waitrose no longer label where their own brand products are grown or made, so we have no idea where the stuff we are buying in Waitrose comes from! John Lewis as a whole do say they are trying to source more British made goods but still most things in their stores are foreign made and many own brand items are not labelled with country of origin.
  • Visit any High Street clothes shop and I challenge you to find anything that is British made.
  • The British government and its Civil Service always try to source cheapest rather then trying to source from British makers whilst still providing value for money.

Britain makes great things – why don’t retailers sell them?

Waitrose food labelling scam – Waitrose supermarkets stops telling customers where their products are made

Waitrose logo Dec 2015

I am deeply disappointed with Waitrose / John Lewis because they no longer label where all their own brand foods and other products come from, either on the products themselves or on their website.

I was in Waitrose in Reading the other day (27th October 2015) and as usual checked the packaging of what I was buying to make sure it was made or grown in the UK and I noticed that Waitrose no longer put country of origin on all their products.

I suppose this was to be expected as John Lewis have been failing to label country of origin on many of their products for a while, but disappointing because Waitrose / John Lewis profess their support for British farmers and British manufacturers and because as a customer I want to know where what I am buying is made. There is I understand generally no legal requirement to say where goods are from, but as a consumer the lack of information and hence lack of choice now being offered by Waitrose / John Lewis is a let down.

Examples of Waitrose own brand products with no country of origin given anymore are:

  • Waitrose Sweet and Salty Popcorn.
  • Waitrose Rich Coffee Roast (see photographs below).
  • Waitrose Essential Macaroni.

Up until recently all Waitrose products, like those in other supermarkets, always stated country of origin. I am at a loss to see why Waitrose would change that, given that they are a British firm and claim to support Great Britain and their local communities.

Presumably those products with no country of origin labelling are now being made abroad, yet Waitrose customers undoubtedly think, because Waitrose have a Royal Warrant and because they say you support British manufacturing and British farming, that they will be made in Britain. This is very misleading, and it amounts to a scam to mislead their customers.

I want to buy goods that are designed, manufactured or assembled, or grown in the UK, or preferably all of these; with raw materials sourced here too where possible and packaged in the UK using UK made packaging; and with provenance clearly labeled.

Waitrose / John Lewis can work to support British companies and British jobs and be environmentally friendly (by reducing their carbon footprint through reducing the miles goods are transported) by buying and selling British.

Of course I recognise that international trade is vital to the UK and that trade is a two way street. I don’t advocate protectionism and there is nothing wrong with buying products from abroad. I just want Waitrose / John Lewis to return to clear labelling so customers have a choice.

I want to make informed decisions about what I buy, and I’m interested in the provenance and sustainability of products. Local sourcing plays a part in that, and I’m proud to support quality British manufacturing and British farmers. Sadly, as Waitrose is my favourite supermarket, I will not be able to buy much in there now because of the lack of labelling and my money will be spent elsewhere.

Can consumers influence greedy retailers to make changes for the better? I don’t know but I would ask Waitrose / John Lewis to go back to their previous policy of clear labelling please.

I wrote to Waitrose with my concerns on 28th October 2015. They replied promptly saying they would get back to me, which they have now done. They say “that, when deciding whether or not to include country of origin we take the following in to account:

– Whether it is a legal requirement to do so, as with Beef for example. We display country of origin labelling on all meat and meat products we sell.
– Whether there is a specific policy to do so (such as with dairy, where we are currently reviewing the information we show).
– Whether the products packaging or style may indicate a geographical location, but the product is produced elsewhere – such as an Italian ‘style’ ready meal that has been produced int he UK.”

This is all very confusing and unclear.  Please join me in pushing Waitrose to go back to labelling country of origin on everything. Ask at Customer Service next time you are in store (show them a product and ask where it was made and why that is not labeled) and write to Waitrose to complain.  Please do not be buy any Waitrose own brand products that do not say where they are made on them.  Thank you for your support. Waitrose, please stop misleading your customers.

Essential Waitrose Rich Roast Coffee instant granules. Front view. Note country of origin is no longer given. Presumably this Waitrose coffee is now foreign made.

Essential Waitrose Rich Roast Coffee instant granules. Front view. Note country of origin is no longer given. Presumably this Waitrose coffee is now foreign made. This coffee used to be clearly labelled as processed and packed in the UK. Photograph by author.

Essential Waitrose Rich Roast Coffee instant granules. Front view. Note country of origin is no longer given. Presumably this Waitrose coffee is now foreign made.

Essential Waitrose Rich Roast Coffee instant granules. Label view. Note country of origin is no longer given. Presumably this Waitrose coffee is now foreign made. Photograph by author.

Waitrose Christmas 2015 Chocolate Biscuit Selection - again there is no country of origin labelling on this Waitrose product.

Waitrose Christmas 2015 Chocolate Biscuit Selection – again there is no country of origin labelling on this Waitrose product. Photograph by author.

Waitrose Christmas 2015 Chocolate Biscuit Selection. Label detail view - again there is no country of origin labelling on this Waitrose product.

Waitrose Christmas 2015 Chocolate Biscuit Selection. Label detail view – again there is no country of origin labelling on this Waitrose product. Photograph by author.

Some products (residual lines perhaps) are still labelled with country of origin, such as the Waitrose toilet roll below.

Waitrose Essential uktra soft bathroom tissue white - labelled “Produced in the UK”.

Waitrose Essential ultra soft bathroom tissue white – labelled “Produced in the UK”. Photograph by author.