Category Archives: Waitrose

Waitrose food labelling scam – Waitrose supermarkets stops telling customers where their products are made

Waitrose logo Dec 2015

I am deeply disappointed with Waitrose / John Lewis because they no longer label where all their own brand foods and other products come from, either on the products themselves or on their website.

I was in Waitrose in Reading the other day (27th October 2015) and as usual checked the packaging of what I was buying to make sure it was made or grown in the UK and I noticed that Waitrose no longer put country of origin on all their products.

I suppose this was to be expected as John Lewis have been failing to label country of origin on many of their products for a while, but disappointing because Waitrose / John Lewis profess their support for British farmers and British manufacturers and because as a customer I want to know where what I am buying is made. There is I understand generally no legal requirement to say where goods are from, but as a consumer the lack of information and hence lack of choice now being offered by Waitrose / John Lewis is a let down.

Examples of Waitrose own brand products with no country of origin given anymore are:

  • Waitrose Sweet and Salty Popcorn.
  • Waitrose Rich Coffee Roast (see photographs below).
  • Waitrose Essential Macaroni.

Up until recently all Waitrose products, like those in other supermarkets, always stated country of origin. I am at a loss to see why Waitrose would change that, given that they are a British firm and claim to support Great Britain and their local communities.

Presumably those products with no country of origin labelling are now being made abroad, yet Waitrose customers undoubtedly think, because Waitrose have a Royal Warrant and because they say you support British manufacturing and British farming, that they will be made in Britain. This is very misleading, and it amounts to a scam to mislead their customers.

I want to buy goods that are designed, manufactured or assembled, or grown in the UK, or preferably all of these; with raw materials sourced here too where possible and packaged in the UK using UK made packaging; and with provenance clearly labeled.

Waitrose / John Lewis can work to support British companies and British jobs and be environmentally friendly (by reducing their carbon footprint through reducing the miles goods are transported) by buying and selling British.

Of course I recognise that international trade is vital to the UK and that trade is a two way street. I don’t advocate protectionism and there is nothing wrong with buying products from abroad. I just want Waitrose / John Lewis to return to clear labelling so customers have a choice.

I want to make informed decisions about what I buy, and I’m interested in the provenance and sustainability of products. Local sourcing plays a part in that, and I’m proud to support quality British manufacturing and British farmers. Sadly, as Waitrose is my favourite supermarket, I will not be able to buy much in there now because of the lack of labelling and my money will be spent elsewhere.

Can consumers influence greedy retailers to make changes for the better? I don’t know but I would ask Waitrose / John Lewis to go back to their previous policy of clear labelling please.

I wrote to Waitrose with my concerns on 28th October 2015. They replied promptly saying they would get back to me, which they have now done. They say “that, when deciding whether or not to include country of origin we take the following in to account:

– Whether it is a legal requirement to do so, as with Beef for example. We display country of origin labelling on all meat and meat products we sell.
– Whether there is a specific policy to do so (such as with dairy, where we are currently reviewing the information we show).
– Whether the products packaging or style may indicate a geographical location, but the product is produced elsewhere – such as an Italian ‘style’ ready meal that has been produced int he UK.”

This is all very confusing and unclear.  Please join me in pushing Waitrose to go back to labelling country of origin on everything. Ask at Customer Service next time you are in store (show them a product and ask where it was made and why that is not labeled) and write to Waitrose to complain.  Please do not be buy any Waitrose own brand products that do not say where they are made on them.  Thank you for your support. Waitrose, please stop misleading your customers.

Essential Waitrose Rich Roast Coffee instant granules. Front view. Note country of origin is no longer given. Presumably this Waitrose coffee is now foreign made.

Essential Waitrose Rich Roast Coffee instant granules. Front view. Note country of origin is no longer given. Presumably this Waitrose coffee is now foreign made. This coffee used to be clearly labelled as processed and packed in the UK. Photograph by author.

Essential Waitrose Rich Roast Coffee instant granules. Front view. Note country of origin is no longer given. Presumably this Waitrose coffee is now foreign made.

Essential Waitrose Rich Roast Coffee instant granules. Label view. Note country of origin is no longer given. Presumably this Waitrose coffee is now foreign made. Photograph by author.

Waitrose Christmas 2015 Chocolate Biscuit Selection - again there is no country of origin labelling on this Waitrose product.

Waitrose Christmas 2015 Chocolate Biscuit Selection – again there is no country of origin labelling on this Waitrose product. Photograph by author.

Waitrose Christmas 2015 Chocolate Biscuit Selection. Label detail view - again there is no country of origin labelling on this Waitrose product.

Waitrose Christmas 2015 Chocolate Biscuit Selection. Label detail view – again there is no country of origin labelling on this Waitrose product. Photograph by author.

Some products (residual lines perhaps) are still labelled with country of origin, such as the Waitrose toilet roll below.

Waitrose Essential uktra soft bathroom tissue white - labelled “Produced in the UK”.

Waitrose Essential ultra soft bathroom tissue white – labelled “Produced in the UK”. Photograph by author.

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Clothing made in the UK – British clothes manufacturers and British Made Clothes – UK made clothes and accessories. Who made your clothes?

British made menswear, British made womenswear, British made children’s clothes.  Clothing made in the UK.

Is ANYTHING you’re wearing made in Britain?

#BuyBritishMadeClothes  #UKMadeClothes  #ClothesMadeInTheUK #BritishMadeClothes

This article on British made clothes is very comprehensive – please give it a few seconds to load.

You may wish to use ‘find on page’ in your browser to help you look for something in particular.

I sense a revival of British clothes manufacturing. Much has gone, but there is still a fantastic choice of British made clothes out there, whether you want to spend a lot or not very much money.

Here you can find links and information, in no particular order, about British made clothes, for men, women and children. This article is ongoing and I will add to it when I discover more British clothes manufacturers and suppliers. Only companies that actually make or supply clothes made in the UK will be featured here, not simply companies that used to make clothes in the UK or are just selling clothes in the UK. The products I list here are genuinely made in the UK, not simply labelled to imply British heritage or manufacture.

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British Made Christmas Gift Guide 2013 – Great Places to buy UK Made Christmas Presents

10 reasons for giving British made gifts this Christmas:

  1. Helping preserve the future of British manufacturing and craftsmanship.
  2. You know where what you are buying is coming from.
  3. You are preserving and creating jobs for British workers.
  4. You are bestowing a gift that does not have a massive carbon footprint.
  5. It gives you the chance to buy something of quality that will last.
  6. You are encouraging others to buy British.
  7. You are helping people to realise that we do still make many wonderful things in the UK.
  8. You are being patriotic.
  9. British factories have ethical hygienic production, fair wages & decent working conditions.
  10. You are helping ensure future security of supply.

Manufacturing in the UK allows companies to control supply, guarantee quality, offer flexibility and to be ethical and environmentally sound. Please support UK industry by buying British.

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Duchy Originals – Discover Duchy Originals – Waitrose

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Duchy Originals – Discover Duchy Originals – Waitrose Online.

21 years of Duchy Originals

http://www.princeofwales.gov.uk/news-and-diary/wednesday-11th-september-2013-1

Duchy Originals – British organic food, drinks and gifts.

Now managed by Waitrose, the brand has expanded to 230 products, featuring everything from bacon and jam to beer and ciders, and has generated more than £11 million for charitable causes over the decades.

A quote from the website about the provenance of Duchy Originals – “All our products are made in the UK and we only use British meat and dairy products. We aim to source as many of our ingredients as we can from the UK and to only source fish from sustainable sources. Where supply of ingredients are unavailable in the UK, we aim to use sustainable sources and to minimise the environmental and social impact and energy use in growing and transporting.” – http://www.waitrose.com/home/inspiration/about_waitrose/about_our_food/our_brands/duchy_originals/about_the_partnership.html?wtrint=1-Content-_-2-inspiration-_-3-Duchylanding-_-4-copy-_-6-AboutDuchy

http://www.waitrose.com/shop/HeaderSearchCmd?searchTerm=dutchy&defaultSearch=GR&search=#_

Waitrose Duchy Originals china blue posy mug.  Bone china.  Made in England.  Dishwasher and microwave safe.

Waitrose Duchy Originals china blue posy mug. Bone china. Made in England. Dishwasher and microwave safe.

Waitrose Duchy Originals garden floral blue mug.  Bone china.  Made in England.  Dishwasher and microwave safe.

Waitrose Duchy Originals garden floral blue mug. Bone china. Made in England. Dishwasher and microwave safe.

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British made kitchen knives, cutlery, scissors, pewter-ware and silverware

The United Kingdom and in particular Sheffield, England is world famous for its steel products and contrary to popular belief many fine quality steel products are still manufactured in Sheffield.  There is a wide choice of quality British made kitchen knives, cutlery, pocket knives and scissors available at reasonable prices.  British made kitchen knives, cutlery, scissors and silverware:-

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Waitrose supermarkets

Waitrose, part of the John Lewis Group, holds 2 Royal Warrants.

http://www.waitrose.com/

Much of the food in Waitrose is sourced and packaged in the UK.  Waitrose have a policy relating to provenance and traceability of the food that is on their shelves and make a commitment to buy British and to buy locally.  The Waitrose website states “Wherever possible our buyers buy British” and they are the only major supermarket I can find that makes such a simple and clear commitment to buy British.  Well done Waitrose!  As always though, check where the things you buy are sourced and packaged.  As well as the obvious exceptions of things like bananas and wine, not everything in Waitrose is made in Britain.

But please see *Waitrose food labelling scam – Waitrose supermarkets stops telling customers where their products are made*

Waitrose, Staines-upon-Thames

http://www.waitrose.com/waitroseway